Business Benefits of Robotic Process Automation

Shared on April 17, 2020


RPA is a cost cutter and quality accelerator. Therefore RPA will directly impact OPEX and Customer Experience, and Customer Experience, and benefit the whole organization.

  • Customer flexibility, response time, accuracy, experience

  • Staff leadership, engagement, value, loyalty

  • Company profitability, consistency, growth, agility

RPA aides to building a unified view of the customer. While providing a 50% improvement in the customer satisfaction index.

RPA also allows higher cross-selling and up-selling by integration of existing BI tools and up to a 80% reduction in average handling time.