What is a chatbot?

A chatbot is a computer program driven by an artificial intelligence system that performs internet customer discussions via short message service (SMS). Interactions can vary from normal issues to more complicated ones that can address issues such as troubleshooting.

Advantages of using chatbots in customer service:

  • Chatbots significantly enhance customer relationships.
  • Chatbots save your customer support reps a lot of time.
  • Chatbots are available around the clock.
  • Using CRM, you know your customer’s crucial information.

Chatbots are used in a wide range of industries:

  • Banking

    In the banking sector, chatbots can assist clients in handling cash, monitoring expenditures and analyzing expenditures across various applications via the mobile app.

  • Automated insurance agent

    Chatbots provide all policy-related data such as discounts, paid bills, and upcoming payments. They can also offer recommendations on which policy to purchase and sell.

When chatbots and CRM come together

Chatbots can assist you in gaining loyalty by helping your customers, because they work round the clock, your customers will know you are going the extra mile in rendering your service to them.